Terms and Conditions - Silver Lining Enterprises

Business Name: Silver Lining Enterprises
Website: www.silverlining.lk
Contact: +94 70 240 2452 | info@silverlining.lk

Please read these Terms and Conditions (“Terms”) carefully before using the Silver Lining Enterprises website or placing an order. By accessing or using our website, you agree to be bound by these Terms.

1. General

Silver Lining Enterprises operates an e-commerce platform for purchasing printers, photocopy machines, printer accessories, toner, ink cartridges, and IT equipment. These Terms apply to all users of the website including browsers, customers, and vendors.

2. Product Information

We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that product details are free from errors. Silver Lining Enterprises reserves the right to correct any inaccuracies at any time without prior notice.

3. Orders and Payments

All prices are listed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise.
Orders can be placed through the website or by direct contact.
We accept payments via bank transfer, credit/debit cards, and cash on delivery (subject to area coverage).
Once an order is placed, a confirmation email or SMS will be sent.
Silver Lining Enterprises reserves the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery

Delivery is available across Sri Lanka.
Delivery timelines may vary depending on location and product availability.
Shipping charges, if applicable, will be mentioned during checkout.
Silver Lining Enterprises is not liable for delays caused by third-party courier services or unforeseen circumstances.

5. Returns and Exchanges

Products can be returned or exchanged within 7 days of delivery if they are defective, damaged, or incorrectly supplied.
Items must be returned in original packaging, unused, and with proof of purchase.
No returns or refunds will be accepted for opened ink cartridges or toners unless proven defective.
Return shipping costs are the responsibility of the customer unless the error is on our part.

6. Warranty

Warranty terms vary by product and brand.
Proof of purchase is required for any warranty claims.
Warranty coverage does not include physical damage, misuse, or unauthorized modifications.

7. Intellectual Property

All content on this website, including images, logos, graphics, and text, is the property of Silver Lining Enterprises and protected by copyright laws. Use or reproduction without written consent is strictly prohibited.

8. User Responsibilities

By using this website, you agree:

Not to use the website for any unlawful purpose
Not to attempt to gain unauthorized access to any portion of the site
To provide accurate and complete information when registering or ordering

9. Limitation of Liability

Silver Lining Enterprises shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products purchased from it.

10. Privacy Policy

We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Continued use of the website implies acceptance of the revised Terms.

12. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Silver Lining Enterprises
📞 +94 70 240 2452
📧 info@silverlining.lk
🌐 www.silverlining.lk